CRM SaaS: Fast Implementation + Low Fixed Costs = Maximum ROI

PROMATIS offers subscription-based CRM solutions based on Oracle CRM On Demand especially for mid-sized companies and enterprise branches, who blench from tedious CRM implementations and high fixed costs. Software as a Service (SaaS), that stands the test each and every day in numerous customer companies! The functional range includes Sales, Customer Service, Marketing, Call Center and Field Work Support. For fast decisions, comprehensive analytical functionalities are available.

Best Practice Solutions

CRM implementation within weeks or even days? How is that possible? The answer to this question is: PROMATIS Best Practice solutions. They support a process-oriented procedure for the implementation of the SaaS solution for the customer. The CRM functionality is considered as a multitude of business services, which are available as reference models. In line with the implementation project the Business Service-Models are orchestrated to a customer-specific process model. This then makes up the basis to configure the software and is used intensively for educational purposes and in the later operation.

Branch Solutions

PROMATIS relies on Oracle CRM On Demand Branch Solutions for certain branches. These map branch-specific business requirements on user interface level, on data and process level. This saves implementation time and avoids customization. The result: optimal covering of business requirements at low TCO. Pre-fabed solutions are available for the following branches:

  • Life Sciences
  • Industry: High-tech and automobile
  • Finance Services: Insurances and Assets Management

CRM On Demand Integration

In customer-focused companies, the CRM solution will soon become the turntable of all business processes. How important is it then that CRM business services can be integrated seamlessly with business applications and communication products. PROMATIS experts rely on the advantages of the Oracle Application Integration Architecture (AIA), especially on the pre-fabed Integration Packs for Oracle E-Business Suite, Siebel and JD Edwards. The standards also include integrations for MS Outlook and Lotus Notes. Customer-specific integrations are performed with a comprehensive Web Service Interface based on XML/SOAP standards.