Let us show you at the Solutions: – the biggest digitalization congress in Germany, how an agile, modern and intuitive customer approach is possible. In order to consider the strategic view of customer care, to plan the possibilities tactically and to implement the challenges operationally, we present this balancing act using a practical example – successful customer care under the extreme conditions of the Corona crisis.
Learn from our CX expert Sophia Berghausen the highlights of a successful project – directly on site or online:
- Customer First – 360-degree view of the customer
A holistic approach in the cloud: from customer approach and lead qualification to existing customer care (in German)
Thursday, September 3rd from 12:00 – 12:30 on Remote Stage 1
Further information: https://solutions.hamburg/