Support

We know how much the personal availability of tech support matters to software users. We support our customers with competence, reliability and speed in all questions about our software solutions and services.

By Phone

Phone: +49 7243 2179 – 990

Email

Directly to our support

Availability

From 09:00 AM to 5:00 PM on weekdays

In order to process your request as quickly as possible, please provide us with the following details if possible:

  • Instance/environment
  • User in the application (login name)
  • Responsibility/role
  • Navigation path to the mask/page for which support is needed
  • Name of the mask/page
  • Error message
  • Description of the request
  • Statement forces screenshots to the concern