Business Process Improvement Through Hidden Process Knowledge Analysis
Is the performance of your business process meeting your defined goals? Does the process show a behavior that deviates significantly from the requirements and expectations? Are you finding that previously high-performing processes can no longer cope with the additional volume of business transactions? If the answer to any of the above questions is yes, then it is time to start looking into process mining. Process mining examines the digital traces left by the business processes in the IT systems used and reconstructs the existing business process in all its variations. With business process mining we are able to analyze valuable process knowledge by means of a multidimensional analysis, which allows an objective assessment of the process and provides valuable insights for process improvement.